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I was charged 2x for madden football download. Also my 5 year old kid was playing minecraft and somehow was allowed to rack up multiple charges of around $200. I tried to fix issue online, there was no way to get a refund, so I called, sat on hold for 45 min, finally spoke to someone in bangalore, once I told him the charges were made by a child who was not old enough to consent he asked me to stay on hold. About 1/2 hour later he hung up on me. I now am forced to cancel my credit card and report it as unauthorized charges.