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I wish I could convey whole heartily to folks to stay away from Ashley Furniture. I ignored all the warnings and complaints and purchased a 2500 dollar sectional from the Ashley store here in Fairfield NJ. This store is owned and operated by Eugene Chrinian. A professed Christian, and someone who regularly speaks about how important it is to help others. Apparently just not his customers. <br /> My nightmare began in March of 2017. Upon delivery of my furniture, one of the delivery guys in his haste to remove the packaging from my furniture, nicked my console piece with his blade and put a one inch gash in the console. When I reported the incident, AF acted as if I had caused the damage and they were doing me a favor by replacing it. After a week of use we noticed that both power recliner and manual recliner were not able to recline at the same time as they would collide. I called to report this to AF and they agreed to send out a technician. When the technician arrived he inspected the pieces and concluded that the manual recliners Mech needed to be replaced. This was causing the chairs to collide when reclined. I asked how this would be done and the tech described having to remove the fabric in order to affect replacement. I did not want the fabric removed from my brand new couch that was 1 week old. AF refused to deliver a new piece even though the one they sent was defective. So the repair now gave me a refurbished piece as opposed to new. The technician was sloppy and inconsiderate. While making the repairs he inadvertantly pulled the fabric from its wooden base on the sectional piece next to the piece he was working on. We didn't find this until after he had left while I was inspecting his work. The fabric that he removed that now needed to be re-stapled, was not pulled tight enough and there were large folds of fabric that looked awful. The technician was also negligent in that he left the large staples he pulled from my couch on my TV console where my 3 year old found them. I had to make another call to Ashley to have the fabric corrected and have the damage the previous tech made to the adjoining section repaired. Needless to say, the newly installed Mech did not correct the colliding recliners. After a lengthy conversation with the Ashley store, I was told that you can't put a power recliner next to a manual recliner as they would collide. They insisted I was told this at the store. Complete dishonesty. I needed to purchase another console piece ($200) to correct the problem. Something I would have purchased had I been told this from the start. I was already spending 2500 dollars, another 200 would not have made a difference.<br /> <br /> After 3 months I began to notice that the power recliners were sagging. Meaning you would sit in the recliner and the support was no longer there. I called Ashley and they sent out a tech. The tech reported that the foam cores were shot and they needed to be replaced. So after 3 months, I already have 2 recliners that need their foam cores replaced. Ashley orders the cores and I have the Tech come back out to install. In order to affect the repairs, the technician needed to completely disassemble my recliners and strip them down to the wood. No customer wants to walk in and see their brand new couch stripped down to the wood. I no longer have new couches. They have been refurbished within 3 months. After the repairs were made, I noticed that there were large gaps between the reclining mech and the couch. The Recliners were not put back together properly. Also the backs were assembled to far back and they do not align with the rest of the pieces. And to top it all off, the tech put a 3 foot scratch into my hard wood floors.<br /> I have absolutely no faith in the Ashley Technicians nor in the quality of the merchandise. <br /> <br /> This is my nightmare of 5 months with Ashley furniture and they refuse to give me a refund. So I am seeking a legal remedy to get my refund.