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The returning policy isn't what it's said out to be, 100 percent guaranteed the return of dog food, used atm, store got their money as soon as transaction was made, yet 3 wks after the initial purchase they put it on debit card??? It totally all depends on the cashiers experience or should I really say their common sense, I shop more at pet smart than any other pet store and I like to shop, but honestly this little thing does make me question that, pico Rivera CA had employees greet, smile to all who came into store, it wasn't only nice but it made me feel like they were happy to work there, but lately thats not so, seems like they recruiting young and cold natured like. Economy's still struggling, retailers becoming obsolete over nite, every customer should be given 5 star treatment, remember word of mouth goes a long way, and thats how the ball bounces✌