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I have never had a problem returing anything at this store.it usually is fish related tank equipment. Filter or heater..some are folty and some just don't work well..but I always return it with in the 60 days ..it's usually with in a week or so ..I bring my recept they take it all back without a question they do ask if something is wrong with it so I explain it. I also have returned dog water proof booties..they didn't ask why just gave me the $back.im sorry for all of you who are having issues with returing stuff.. FYI I don't by pets at pet chain stores.only food /toys and other products.