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I bought a pair of shoes just under a month ago and decided I didn't like how they felt. I read the return policy, but decided to call the store and ask anyway. I had worn them once already. The man who answered may or may not have been the manager, but he said it was fine if I brought them back, so I did. I not only got a full refund, but since I had used my $10 off coupon, they even let me buy something else with the $10. I have never had trouble with their customer service. This was the store in the Sun Center at the corner of Sawmill Road and Rt. 161 in Columbus, OH.