Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I bought a sofa and love seat from Ashley furniture at the end of June. I had to wait several weeks for it to be delivered which was fine with me. After a couple of days, I realized that both arms of the sofa were making loud popping sounds. I made a video and took it to the store about 3 days after it was delivered. I showed it to the "sales manager" and told him that I didn't want the sofa or the love seat. He didn't say much and we went to the back of the store where he left me with a customer service lady. She told me that someone would be calling me to set up an appointment. I was thinking that they were sending someone to my place to verify what I had showed them on the video. However, when someone came, it was to repair the faulty sofa. I said that I had told them from the beginning that I didn't want the sofa. He left and said that he couldn't fix it anyway because it would take longer than an hour. I went back to the store a few days later, and now I'm getting the run around. Apparently, the corporate office said that they would replace the sofa. This is not what I want. I want my money back, but after reading all the complaints with Ashley furniture, I'm sure I won't be getting it. My advice to anyone thinking about buying Ashley furniture is to think again and go somewhere else. This is a terrible place to do business and it is cheap furniture.