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Hello this Carla weaver I was at chipotle 11452 Euclid ave, Cleveland Ohio and was very dissatisfied, my steak bowl and my chicken bowl white rice was not done at all it was extremely hard and crunchy.I tried calling several times and thy didn't answer.I couldn't go back I was at work. I never had this problem before, I'm very upset because I was hungry and really enjoy chipotle but with this service and chipotle not answering calls. Is not right.,I would like a refund or two more bowls my next visit. Thank you