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I purchased a coverlet and a comforter many months ago from the home store. I am so pleased with it, but forgot the name of the color comforter I needed. I ordered the wrong item because it looked just like original purchase. When it arrived, I immediately realized it was incorrect. I called Ashley Furniture online and told them that I was pleased with my products purchased a while back and wanted an extra set. I went on to say that I had just gone back on the website to order the correct item. The correct item was about $12 more than the mistaken order. I asked for a shipping return label and they just WONT do it. They said it was due to the fact that they offered free shipping and Ashley is absorbing the losses by charging only tax and not shipping to customers. I explained again that anyone can make a mistake and see that the colors are, in essence, the same. The price difference was the tax. I WAS shopping there for more, but once there was a refusal to send a return label, I stopped shopping and went to another website. I know I made the error, but as a company, hear people out before saying no can do!