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I bought an item and later went to return it and I sat in the line for about 15 minutes because the lady working the money services counter was outside talking with the other employees of Smith's. When I finally received help I wanted to return the item and get my money back. The item was $24 and something change. She refused to give me my money back and told me that if the item was over 10$ their policy stated I needed to get a gift card in exchanged instead of getting my money back. I'm very frustrated... I had my receipt and wanted my money back and she wouldn't give me MY CASH back. So unless your return policy says even though your customer has their receipt they can't have their money then I want some kind of compensation because that's bull sht