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Hagerstown MD Ashley Home Store is the same as all those you described. All smiles and lies while selling to you. Once you walk out the door they could careless. Worst customer service ever. They kept $125. from our refund that we had to fight for weeks for. Rude and sarcastic. This is no way to treat anyone. We have contacted Corporate who can do nothing and the BBB. We are hoping for a resolution. $125 is a lot of money to us. I had a heart transplant and could use that money to pay some medical bill not just losing it to Ashley.