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6/30..ny to st.l....7/5/17 st.l to ny.Ua charged my mileage plus and UA visa 25x2 for checked baggage (1)..each way.UA refund doesn't recognize my name,MP#,confirm #nor my baggage claim #. All published phone#s lead to barely English spkg ,who talks faster than I'm able to hear. ..offers no. assistance for she can't find any trace of my existence in the entire Ua system...she did suggest the unreliable refund #.. Delta,UA are off my travel list....