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I just bought an expensive recliner and how it feels in the store is different than what I have. I have a sister that has medical issues and I got it so it would lift her out of chair. She can't sit in it because it is too hard. I contacted the store the same day I had received the chair. Receptionist said it couldn't be returned. I asked to speak with mgr. She had salesperson call me back and say they don't take returns based on that. I even said I would buy a new chair. They said it didn't matter.