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Returns and refunds? Ha! I made a purchase and the price never showed to give me the option of whether I wanted to pay that amount or not. When I realized the cost was fifty dollars for a thirty dollar item (and the coupon did not work) I decided to cancel the order. I called PBK within five minutes and guess what, they refused to cancel it. This item is a baby gift. What am I supposed to wait for the recipient to receive it and have them send it back because I got ripped off! I will never shop with this company again!