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Summer of 2016 I purchased a ticket to fly from Austin to Montreal and had to cancel the flight several weeks later. The cost of the fight was $481.81 and I was told by a UA agent on the phone that I would have to pay a $200 change fee and that I would have a year to use a credit of $281.81. That sounded like the $200 would be taken from the $481 I had already paid. Now it's June 2017 and I am trying to book a flight online that costs $365.60. The payment page shows that there is a refund of $116.21 and that I have to pay a $200 change fee. Confused, I called UA and was told I would received a voucher for the $116.21 toward another ticket but that I have to pay the $200. That is not was I told originally so I spoke to a supervisor who, like a parrot with a favorite phrase, just kept repeating that this was their policy. I don't want another flight on UA. I want to use the money you ALREADY HAVE from me. I will happily pay the difference once the credit is also applied to change fee. OR -- I will pay the $200 change fee now but send me a check -- not a damned voucher -- for the $116! This is complicated bull that caused me to spend well over an hour on the phone answering unrelated questions from an automated machine and being put on hold for long periods of time only to discover that I need another department so need to hold again. And then go through the whole process again only to end with the supervisor who is obviously not trained to deal with extremely frustrated customers and who raised his voice to me. Rest assured, I will not fly with United Airlines again if my only option to get my money back is to book another flight with you.