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I returned a mobile phone to them in March 2012 recorded delivery. They claimed not to have received it so I emailed and phoned with Royal Mail details. In October 2012, after setting a debt agency on to me, I sent a letter with all the details and assumed that was that. However 4 1/2 years on they have started again with the same pattern. Another period of harassment over a phone I have never used and returned long ago. I believe they are chancers who hoped I would no longer have the evidence but fortunately I had photocopied it and will be sending it on. Don't trust them