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I did not have a good experience returning a crochet sak purse. I was within the 60 days. I was returning it because I used it for 3 days and The strap stretch and the corner of the bag frayed. The manager said I would have to do an exchange. I was not happy and said "ok, I'll take a credit." The clerk said no credit, exchange only. Which meant I had to find something that day. I was not in the mood to shop. I will never shop there again because they were rude and they don't stand behind there product.