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On going to the 'customer service' counter I was greeted with a hasty and somewhat unwelcoming hello ... it went pear shaped from there ... I have been waiting sometime for a lipstick cokour to be back in stock as in purchasing 3 of the same colour I mistakingly took one of the wrong shade which was in the same rack. I go to the customer services to do the right thing by telling them I have the lipstick in my bag but no receipt ... this little viper, a young girl called Rachel promply looks at the lipstick which is in it's packaging, undamaged and unused tells me "you could have bought this anywhere" so I ask her "who else stocks Sleek brand?" ... I see her at a computer with another young girl presumingly checking ... Rachel returns saying "Myer, Priceline and Big W stock this "ok I say please write them down ... she hesitating does that ... at Highpoint these stores are all under one roof ... I go to each one asking the person in charge of their Cosmetic section and ALL of them scan the lipstick, check on the computer BUT the answer remains the same ... NOPE DEFINITELY NOT ... oh my word ... the lady at Cosmetics knows me and also knows I purchase the same colour 3 at a time as it is the only colour I wear ... I am totally floored as to why some young kid with no idea on how to treat people works in Customer Service and on top of all that has the damn audacity to lie blatantly to me over a liptick ... powergame which is unwarranted and totally unwelcome .. what a time consuming unpleasant experience on my day off. Perhaps she needs to work in the stockroom where she doesn't deal with people!!!