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Same story. Just past tbe 30 days ax drop and could not make a return. I had no idea the management created this stupid policy! No wonder their store is EMPTY! <br /> They should let all customers have an exception to the return rule the first time they try as that way customers will be aware of the new policy. And track it in their customer loyalty system. <br /> I won't be back. How sad that Sears will go under soon.