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I purchased several items from the online store in Nov 2016. On 05/02/2017 I attempted to return the never worn still have tags attached to the garments; to the Brentwood Promenade location in St. Louis, MO and the store manager refused to allow me to EXCHANGE the items. Stating it had been pass the 60 days cut off,so I was basically stuck with these items. I pointed out to this manager that a couple of the items were still on their shelves to which she replied "I know, sorry". Before typing this comment, I reviewed Lane Bryant's return policy and noticed items can most certainly be returned after 60 days and according to their policy the 60 day cut off applies to in store purchases and their was no cut off day given for online purchases. Needless to say, I am very disappointed and turned off by this incident and will most likely stop shopping at Lane Bryant since there are sooo many online retailers that sell plus size clothing.