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There has to be no truth to DSW not taking worn shoes back! I purchased a pair of Clarks online and it arrived to me by USPS WORN! I sat at the front door to open this package, the box was crushed, the shoes had dirt and bruises, scratches, crease marks in the front from being worn, evidently over time!!!...I was and am livid!!! I called customer service immediately. I am waiting for my brand NEW pair of shoes to arrive 2business days as promised DSW!