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I had bought some John Frieda shampoo at Kroger's that was on clearance and I ended up not liking it. I bought four bottles at $4.40 each because I've used John Frieda for years. I think this shampoo made my brunette hair have very light and even a LOT of white strands in it that I pulled out! I didn't have my receipt as I always throw away Kroger's receipts because it's almost always just food on them. The girl was nice but said I needed my driver's license which I didn't happen to have. I drove home five miles round-trip which cost me time more than anything and brought back my license and she put the $14 on a store gift card which was fine. She had scanned my Kroger card and I asked if that shows my name and she said no because if it did, I was going to tell her my name and it would match. It seems a Kroger card would show the person's name and info because they send coupons to customers' addresses related to what they buy. It wasn't too much trouble, really; I was just glad they gave me a refund. The bottles of shampoo did have Kroger's clearance stickers on them so she knew I bought them at a Kroger store but didn't know when. I told her it had been about a month. Overall, I'm always very happy to go to Kroger's and get such good savings. They have really good sales and their milk is always a really good price. They have a lot better prices than they used to fifteen or twenty years ago.