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longer Neiman Marcus customer. <br /> I have been regular customer as Neiman Marcus for at least 10 years. Spend thousands of dollars on their beauty product. But after Feb 2017 they have new return policie. Any merchandise opened no longer acceptable for return. <br /> I don't call it a satisfied customer. My skin is sensitive. Sometime I have problem with some skin care. The flexible return policy betas the reason for me to feel comfortable to buy their products. The skincare items I usually buy can cost easily $1000. If my skin had some reaction and I can't return. I can't afford to through away $550 bottle of La prairies. <br /> Now I buy makeup from sephora and Nordstrom. Skin care from Nordstrom. Never return to Neiman Marcus.