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this is the second time in a row that you wouldn't give me a refund! first time I had heart trouble and had to be hospitalized. And this time I had major surgery on my shoulder. shaved a bone down, bicep tendon torn in half, tore rotary cuff, etc. I was under 2 doctors care and they wanted me to continue with my physical therapy and not go to florida right them..think about it one more time..I'll never fly with you again. nor will anybody in my family! I work for Ingersoll Rand and I'm looking forward to telling my story in our news letter that goes to 100,000 employees..I will also contact the Better Business Bureau and your Attourney General!!