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When you return am returning my food because I was on vacation and did not need it. When I called the company I was told that I would have to pay for the package to be returned and now when I read the instructions they will also charge an extra $30 plus what I will have to pay for the package to be returned. When I asked about if they could email me a shipping label they said yes but that would cost me $19.99, now really it is an email. I ended up cancelling my whole program and now would not recommend this company to anyone ever!!!!! It is just a huge RIP OFF!!! Not sure how they can have a A by BBB, they have huge hidden fees.