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Ashley funiture store wants to sale to you. They are not about customer satisfaction. They rather sell pc s than customer satisfaction.they want you to take broken furniture but dont you to want to return anything. Huge mark up on furniture instaed of making a guest happy on a250 couch they would rather loose that customer and then some over a 250 couch. I will not return nor my family or friends and who else i can tell of the sloppy customer care they offered.