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I have only bought a few things from QVC and I've never returned anything but just recently I bought a Vitamix and it's a little tall for my countertop height and I thought about returning it and exchanging it for one that shorter but with all of these bad reviews for QVC I'm leery about doing that or buying anything else from them and I had considered buying a queen size mattress and box springs but I think I'm going to reconsider doing that now and I will be sure to watch my bank statements to make sure they don't take out any more money for my Vitamix than they're supposed to. Thank you all for the input