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I was trying to use $1863.66 of credit from last year to book a flight, and due to agent error, there were overcharges to my account! $2883.52 was charged to my American Express Card and $890.60 was charged to my other visa card. I was on the phone with 2 agents for numerous hours and couldn't figure out what was going on. On my third call, we could not re-book the trip because of my work schedule and how late it had gotten. I then had to talk on the phone even more, and when I finally got on the phone I was answered with a simple "I can't help you ma'am." They were irresponsible for their own mistakes and unwilling to help!