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I've been a loyal Nordstrom shopper my whole life. Actually, my whole family has been...My mother is a long time card holder (she literally shops there every week, and spends thousands there every month). But I am finally so fed up, I'm never going back. I doubt any of my family will shop there again either, because they have all had similar experiences.<br /> <br /> I've bought and returned, both to Nordstrom and the Rack, many times. They used to make it easy for the customer, but not anymore. <br /> <br /> An example: My mother bought me a leather jacket from Nordstrom for Christmas. The following week, I went to return it. It was never worn, all tags attached, still in its packaging. I was fine with store credit, as it was a gift, and I obviously didn't have the receipt. They told me it was out of the question because it was purchased online, and therefore I would need to have the receipt with me to return. I asked them if I could just exchange it for the smaller size that I needed, and again they said no. It was a gift, purchased with a Nordstrom card, with Nordstrom tags on it. I dont see why its so complicated. Now I'm stuck with a leather jacket that is too big, and my mother wasted her hard earned money. <br /> <br /> Another thing I've seen- at least when shopping at the Rack - once an item is purchased, it's immediately marked down in their system to practically nothing. So, without a receipt, I'll never get a dime back from them (or store credit for that matter), because they will only refund the current selling price. That's pretty low.<br /> <br /> I also hate how they now force me to give them my personal information when purchasing anything. It seems a little intrusive. I've never abused their return policy, although I'm willing to admit I've returned a good amount to them (but usually within 30 days and with receipt). I tend to be an indecisive shopper, but I guarantee that they keep more of my money than I return. <br /> <br /> Recently, when Ive gone to return anything, I feel like the employees are rude to me. It makes me really uncomfortable. It almost feels like they are instructed to be rude about returns. I know the economy hasnt been the best in the past few years, and I would guess that's why a lot of stores have taken away their previously decent return policies. However, I'm sure Nordstrom as a company is making enough money to afford to take back the small percentage of items that people return. I think its sad that they have lost touch with their customers needs, and instead are just as money hungry as the rest of the big corporate retailers.