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I ordered a black leather jacket online and received a green puffy bomber styled jacket instead. My trip I ordered it for is coming up and I didn't want to deal with the hassle of shipping it back. It took 5 people at the store to figure out how to give me the refund and then I found out they are only refunding me the price of the jacket. If I want back the cost of shipping I have to contact them online. I still haven't seen the credit for the return show up on my credit card but I'm hoping it does by Monday.