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I purchased a ticket from Cheapoair - IAH to PBI Depart Oct 7 2016 Return 14 Due to a medical emergency I had to cancel this flight When I rebooked I was charged a $200 penalty. I sent you the medical information and was advised that you would send a refund check to Cheapoair and they would in turn credit my credit card account. As of this date, they tell me that they have a check # from you but have not received the check. Please help.