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If this is their policy then they surely did not stand by it for me. My husband bought me 2 pairs of jeans for Christmas and they were the wrong size. He misplaced the receipt so I took them in to exchange them for the right size but they said without a receipt they couldn't do anything for me. I have NEVER returned anything at Fred Meyer before,with or without a receipt. I realize my husband should have kept track of the receipt but come on! I would have gladly given them my ID for an exchange. I am very disappointed