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Original Comment
Hi I tried to return some staff today at katy tx shop, but the customer service representative and the manager didn't accept it. It was horrible, they started to smell and look thoroughly through all things I wanted to return. They said that everything was used, even though, it wasn't. It was a very unpleasant situation. Customer service manager said that there is some sand, but it was paper from packaging. Please help me to clarify the issue.
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