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I just got off the phone with a rep from Sony who could not help me fix the problem of my sony sound bar to the sony tv ! the amp sound does not go through and these people keep telling me to do things that make the situation worse...they cannot send anyone out of course and now I'm stuck with no support since I had to hire the greek quad from Best Buy to set it up. All I want is the sound bar replaced or someone to hook this up! Very frustrating! This sound d bar has gone out on me for the third time! Sony tech is not even in the US and I cannot understand them and they do not know the language of English!!! THE WORST EVER SERVICE--