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Was given erroneous information on my flight, missed it and was not able to get any help on the phone, in the terminal( United). Have asked for a refund , back in Aug, no response yet. You cannot nderstand their English, they keep transferring you from one dept. To the next, they put you on hold and forget and don't know their ass from their elbow. Who trains these people? Who are their managers? It's evident they are a complete joke, will never book or travel on this airline ever, I was warned but gave it a try. Get better managers, training assistance S and Please let them speak English!!!!! Did not know their procedures are so lax, inconsiderate and uncaring! Crooks with licenses, Disgraceful Will wRn all my family, friends and strangers NEVER TO BOOK anything with United! Should be investigated for their services and lack off!!!!<br /> M