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Went to return a 30 dollar christmas present at kroger in englewood oh and store manager neville would not return an item that was bought in that kroger and was still in original packaging. I asked for return policy and he said that they do not have one which in this day and age is obviously a lie. It looks as if kroger employs untruthful staff and it sounds like it starts from the top so if the store manager mr. neville can tell a customer he cant provide a return policy then how can his staff be any better. I provided my id and asked for store credit without reciept just like i have done in past experiences and still turned away.i had to call a kroger helpline to get any info about a return policy and it stated in the return policy for items over 20 dollars without reciept i would recieve store credit but mr neville was rude and turned me away. No wonder why walmart has return customers because they treat customers right and stand by their word and kroger lost a customer over 30 dollars because the manager does not understand customer service and that return customers is what business is about. I am very dissapointed about a store that i have shopped at more than 10 yrs and they handle situations like uneducated fools.