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Terrible experience returning a matress to Macy's warehouse. Matress took weeks to arrive so I cancelled the first one and the second ordered one arrived on time in 7 days - then in 5 days later the cancelled matress arrived. This was 3 weeks ago and 3 times that I have arranged with Macy's a scheduled phone call from UPS. UPS did not called me any of the times until I called the UPS shipping dept. today and they told me Macy's or I have to pay %10.00 for P/U. I Called Macy's today and they told me to again expect a call from UPS in 24-72 hours and schedule a pick up time with the UPS person that calls. I don't know if Macy's is punishing me for ordering the second matress even though the online Macy's person is the one who said that it was ok to order a second matress since it must be lost or stolen from the UPS warehouse - Charges for the matress remain on my credit card until the warehouse receives the matress. In the mean time I continue to hope that no one walks off with the $1,700, 125 pound matress that sits on the side of my house.