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Will NEVER buy from Columbia again!! Like others, I found they are totally unreasonable when it comes to returns. Purchased 2 coats, 1 online and 1 in an outlet store as Christmas gifts for people living in another state. Neither fit properly and had to be returned by them. Credit card used on both and both payments had cleared. They will not give money back and want credit card to refund, which they obviously don't have since it was a gift. They only want to give them store credit and there is nothing there they want. I have never heard of such a policy. If you send it back you have to pay shipping, which is absurd. Any reputable company pays for return shipping and doesn't make it impossible to return items in store. From reading reviews they've lost many customers, and it will continue until they make some changes.