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My wife had bought two shirts from American Eagle here in Okinawa, Japan (AEON Mall) for me, for Christmas and we went to return/exchange on 26 Dec. I had both shirts with receipt, however tags were cut off and when I went up to counter to return shirts for other shirts in the store I was told that store policy requires not just a receipt but tags must be attached with shirt, and if they aren't there is no return/exchange/store credit. The two ladies at the front counter not only did not provide professional customer service they seemed to not be concerned and showed no customer service at all. This is definitely a great way to lose customers. I have been an American Eagle customer for well over 5 yrs but because of my the experiences I had today I will no longer be an American Eagle supporter