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Terrible a big company can't pay for the return postage. That's been said enough. However, let's talk about simply wanting to return a wrong size for a sec. The size I want now is out of stock. If it comes available, and the price is changed by then, should I have to pay the difference? B/c they are out of stock? Should I not be able to just swap the size even steven?? Which is my next problem. COLUMBIA DOES NOT SIMPLY SWAP THE SIZE OUT FOR YOU. You send it in, tags still on, pay the postage to do so, then they refund your money, and you place ANOTHER order, for that size they were out of. One extra unnecessary step. Just send me the new size Columbia! Who does this? Your a huge company! SWAP the size straight up, like every known major retailer known to mankind. I ll send you the old size, tag still on, with a tracking number I paid for, you send me the new size. Bam!! Done! Re-order? Why? Take a lesson from Zappos!!