Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

United airlines refund department is very rude. They are not helpful. Mostly, they don't speak English. They do not want to help. I felt I was annoying them when I called. The airline representative with reservations was very helpful she told me they would give me the credit for my flight in the form of a check or any credit card I wanted. However, united airlines refund credited it back to the original card which was not mine. I specifically put in writing if that's the case then I will just book another trip. They give incorrect information and they do not help at all. Based on the customer service I received, I will be switching to Delta Airlines from now on. Deltas customer service is exceptional and outstanding. They have the best customer service for an airline I have ever experienced. So sad that United Airlines had such terrible customer service