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If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. That will help if necessary. Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. No Ross associate should dismiss you the way you've claimed to be dismissed. It happens more often than not and it's not a good reputation to give a store. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. Unfortunately, there are associates who mistreat customers, and this return was 100% mishandled.