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I hope there is no airline worse than United because they are terrible. Somehow they charged me for 12 tickets when I ordered 6. Then after 5 phone calls and waiting on hold for 68min the last one, they finally found out they made a big mistake. Took me 3 days of trying to get my money credit back and they took there time getting it back on my card. In the meantime the credit card bill was due and I had to pay $2,200 for those extra false charges or get charged for interest. Next, I never could use the original 6 tickets. If you cancel after 24 hours you get nothing unless you want to pay a $200 change fee and the price of the new ticket. Sucks never using them again. Had a ticket on Southwest, called to cancel one day before flight they answered right away, no problem, no charge to re-book. Why such a big difference in service?