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Walked into the Kroger at 3959 Lavista Rd a, Tucker, GA 30084, to return an unopened container of Kroger brand baby formula on 12/17/2016 at 8p.m. The attendant for customer service wasn't at the desk, so I asked a man doing go-backs for assistance. He promptly knocked on the accounting room door. As the door opened you can see two people inside who look very annoyed to deal with me. As I inform the young woman I'm trying to return the product, she immediately takes the receipt from my hand. I inform her that the tamper evident seal is still intact, and that I had been recommended by my daughter's pediatrician to remove formula from her diet. The attendant looks over the receipt and goes back to the accounting room to talk to the other man in there. She quickly comes back out and says they can't take it at all. I asked for a reason and she mumbled that people have been messing with baby stuff and returning it. I quickly asked if they had posted a notice that I was unaware of? She had no response. I then asked for a copy of the return policy and she had no response. Aggravated I put the formula back in my car and went back in to finish my shopping. I then checked in the baby product section. Just to see if there was a notice informing of the policy. Of course there was nothing there. When I finished and drove home, I decided to do some research. While searching for the Kroger return policy, I found this site- http://www.returnsandrefunds.com/Kroger/Returns<br /> And could not find any information at all, due to the complete return policy page link being broken. Along with every customer review on that page detailing their horrible experiences. This is a terrible practice for Kroger, and is unacceptable for any customer to go through. I will be contacting the corporate complaint office and following up with the store manager in the morning. All written policies for returns should be posted. If they are not posted, employees can say whatever they want and there is no protection for the consumers. For a company that claims, and I quote from the earlier listed website.-<br /> &quot;Kroger will accept returns of products in nearly every case. They will offer either a refund, exchange, adjustment or a Kroger gift card. This policy even applies if you simply do not like a Store Brand item.&quot;<br /> <br /> The behavior I have listed above should be amended. I fully expect to have this problem corrected by kroger soon. If not, I will take all my business elsewhere. I will also make sure that I tell everyone I can about this poor policy and representation of it. I have been a long time customer and former employee of the Kroger Co. I know that Kroger is supposed to put the customer first and handle every case as efficiently as they can. I hope the adminis of this page are better at their jobs then the store employees I dealt with today. Hopefully this matter will be corrected satisfactorily, and actions are taken to prevent this from happening to other customers in the future.