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Absolutely ridiculous experience tonight at the Kroger which my boyfriend and I frequent about twice a week for all of our (expensive, relatively nice) groceries. My boyfriend had bought a pack of razor blades about two months ago from this location. We did self-checkout, and the employees did not come to open the package. As a result, we had a pack of razors with a plastic &quot;box&quot; around it we could not open. Tried a hammer a couple of days later, nothing. We had it around the house for all of that time (despite going there several times a week-- we have lives) and FINALLY remembered to bring it back tonight. It's become like a running gag between us-- 'Did you bring the razors?' &quot;No.&quot; I was elated to see I'd remembered it and resolve a months-long slight annoyance. <br /> The cashier lady made her manager come over and he looked at it and said, &quot;Do you have a receipt?&quot; No, we bought this like two months ago. &quot;And you really expect me to open it?&quot; He full-out implied we'd stolen it. I was so infuriated. We buy things from here all of the time. In fact, we'd just finished checking out a purchase of over 150$ worth of food. Did he really expect that we'd somehow play some weird con on 16 dollar blades? We just wanted it opened!! He made us wait (only 10 minutes, felt like forever because I was furious) and ran my BFs Kroger card info. Apparently could not &quot;find it&quot; in the system and told us we could leave it there and he'd &quot;look into it&quot; tomorrow. My boyfriend had to ask whether he wanted to take a number from him as the guy didn't even ask for it. I asked to whom he reports and he gave me a weird look and gave me a first name only for someone who manages him. Totally unprofessional. I will be visiting the store in person tomorrow to speak with this manager. Policy be damned, that is NOT the way you treat customers-- I am a college professor who teaches organizational management-- and we will not be giving any more of our money to this store, and will not be back to this location.