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I ask for a return extension exception due to the fact that the recipient of the items passed away and shortly thereafter my husband had intensive surgery and I have been his caretaker. The 1-800 coach# was unsympathetic. Yes, I've had the items for 4 months... They acted as if this was a mortal sin. There are plenty of high end stores such as Nordstroms that have a very liberal return policy. Luckily, a local outlet offered me an exchange or store credit, but I couldn't get a refund due to using PayPal. Not sure what that has to do with it... I've purchased items from Macy's on line using PayPal, returned it to a store and the $$ has been refunded to my PayPal account, no problem. While I'm super grateful to the outlet store for them offering an exchange or credit, my experience with the Coach 1-800 has left me tainted & disappointed. Coach should take a page from Macy's, Belk's or better yet Nordstroms return policy. They have become non Customer Service friendly. I get your policies but acts of God happen to people every day. There are plenty of other brands to choose from. Again, I'm not discounting the exchange/credit, but to be honest, the desire to OWN ANYTHING COACH HAS WHOLEHEARTEDLY LEFT ME