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I ordered a ping pong robot after reading their "Easy Return" page on their Web site. The robot was defective and would shoot all balls off the table. There was nothing "Easy" about their return policy. I took it to a BrookStone store but they refused to take it back saying they didn't know what to do with it. In direct opposite of what the Web site says. Called the customer care center and they insisted that I was responsible for packaging and sending it back, including the shipping before they could refund the money. When I tried to draw the operator's attention to their Web statement, she hang up. Unbelievable and extremely rude to a customer. Please stay away from this store, specially for online purchases.