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Purchased a pair of Hollister Jeans from an outlet store in Delaware while on vacation. They ripped the first time I wore them. Hollister requires that outlet purchases be returned to outlets only. No mail returns, no returns to mall stores. The closest outlet store to my home is 100+ miles away. Shame on me for not knowing, but I have never purchased a pair of jeans that ripped like these did. So I either eat the price of the jeans or I spend the cost of the jeans in gas to return them. Not a happy customer and will never buy Hollister products again. By the way I was a first time customer.