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Im Pissed. I bought Jackets, bookbags, etc Wednesday Nov 23 2016 and my 74 yr old moms jacket the zipper was not going up. She lives 1 hr 20 min from store. Because I paid she was adamant about getting new one and resolving. She drove gets to Towson mall. They don't have it so she hands receipt and wants refund. Because of age they say you can't return only if you have your sons credit card.They actually sent her away saying their system can't return money. NOW I ALSO LIVE 1 HR 10 FROM North Face store. So she has 3 hrs plus gas etc and now I have to spend 2hrs plus and gas to return jacket.This is a joke and no where does it say must have receipt and card. I reached out to North Face if I don't get resolution I will make it my job to lure people away and show them their are much better, and customer friendly Outdoor manufacturers. KUHL is one that exceeded my expectations and bent over backwards to keep us buying and we do just that.I will post what resolution they offer and let everyone know if they care about customers. My mom is older, has cancer, doesn't feel great , and struggles in today's world of technology, so last thing she needs is a bunch of BS from what's supposed to be a high end outdoor enthusiasts company. <br /> Till then. Buyer beware that ya might get stuck with crap if u buy