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I purchased 3 tubes of Frontline Plus for cats for $59.99 on October 13, 2016. There was a "guaranteed to kill all fleas or your money back" sign both on the display case and where it was located isain the isle. I asked the cashier about the guarantee and he said "yes, you have 60 days to return it if it doesn't kill all the fleas and their eggs." I thought that was a lot but considering there was that guarantee it seemed worth it. Well it seemed to work a little at first then they returned a few days later with a vengeance. I decided to turn the whole situation over to my vet. But first I had to get that refund to afford the vet. I set up the vet appointment and got a ride (I'm disabled) to Petsmart just before Thanksgiving. Only probflem was when I got there, ready with receipt in hand, I was told that they could not give me a refund because there was no product. I replied of course there's no product, I used it all - 3 tubes for 3 cats! I was then informed no product, no refund. I reminded them of the "guarantee", which was still written in large print across the display case but it was pointless - they don't provide a refund in cases where there is no product remaining. It didn't matter that the product was deadly poisonous and a health threat, no product for them to return to the company, no refund for you. I mentioned that it was sold to me under those conditions, even pointed out the line on the display case. All to no avail. In other words, they flat out lied! And showed no remorse whatsoever for it! All the manager was concerned about was that there was no product for them to return to Frontline! She even suggested I buy some more, but this time leave a tube in there so I can get at least some of my money back. Petsmart is run by greedy, lying people who care nothing for their business ethics, their customers, or their animals for that matter. There are some sweet animals in there who need homes - they shouldn't be penalized for the terrible practices of the business they're under the roof of! But other than them, DON'T PATRONIZE PETSMART! UNDER NO CONDITIONS BUY ANY PRODUCTS SOLD BY PETSMART! You'll be doing your community a service.