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I will not be giving Rite Aid my business anymore..My mother bought me a hair product she thought I should try, not knowing I already had it. She threw out the receipt so u called to ask if I could exchange it..the women on phone said yes, that I could or I could get a store credit..when I got to the store I asked for the credit since I was in a rush to pick up my kids, so the lady working tries to give me $19.11 when my mother paid $38.99 two days prior.. that's ridiculous. I went over to look, it didn't magically go on sale. I asked the women if instead I could just exchange it for another kind of the product that was same price..and guess what. You can't even do an even exchange with the original price. I know that they want you to save receipt but there are situations that arise where you can't get the receipt. I never had this issue at any other store..Cvs will give you credit for whatever the item is selling for at the time and Walgreens will either look up your purchase with your rewards card number and if you did not use one, they just look up in their system to make sure it was sold in the last few weeks. They should have informed me of this policy before I drove all the way to the store. So now I'm stuck with 20 oz of leave in conditioner